ticketNumber (e.g. TK-2026-296691) was being used as id, causing
GET /api/tickets/{id} to 404 on upstream Gongdan API which expects UUID.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Azure Oryx could not find packages installed to .python_packages/.
Add a startup.sh script that sets PYTHONPATH to include the bundled
package directory before launching gunicorn. Update workflow to set
the Web App startup command to use startup.sh.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Add web_search tool with Jina Search/Reader/Rerank
- Flash mode: top 3, 8s timeout, no Reader/Rerank
- Pro mode: top 10, 20s timeout, concurrent Reader + Rerank top 5
- Add Redis async cache (TTL=300s) for search results
- Register "search" in ALL_TOOLS mapping
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Add complete Python backend (Litestar + LangGraph) with chat, conversations, tickets APIs
- Add GitHub Actions workflow for auto-deploying backend to Azure Web App (soc-backend)
- Add gunicorn to requirements.txt for production serving
- Update CLAUDE.md and EXTERNAL_SERVICES.md with latest config
- Remove obsolete claudehd.md (merged into gpthd.md)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
